Purpose
This Grievance Redressal Policy outlines the mechanism for addressing complaints, concerns, or grievances raised by users in relation to the Company’s services, website, or handling of personal information. The Company is committed to resolving grievances in a timely, fair, and transparent manner in accordance with applicable laws.
Scope
This Policy applies to all users who access or use the services provided by the Company through its website, mobile application, or other digital platforms.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Company has appointed a Grievance Officer to receive and address user grievances. The Grievance Officer is responsible for acknowledging, reviewing, and resolving grievances in a reasonable timeframe.
Filing of Grievance
Users may submit grievances relating to service issues, data privacy concerns, or any other matter connected with the Company’s services by contacting the Grievance Officer through the contact details provided in this Policy. Grievances should include sufficient information to enable proper identification and resolution of the issue.
Acknowledgement and Resolution
Upon receipt of a grievance, the Company shall acknowledge the complaint and make reasonable efforts to resolve the issue within the timeframe prescribed under applicable law. The resolution process may involve seeking additional information from the user or coordinating with internal teams or service partners.
Limitation of Liability
The Company shall not be responsible for grievances arising from factors beyond its reasonable control, including technical failures, third-party service disruptions, or inaccurate information provided by the user.
Policy Updates
The Company reserves the right to modify or update this Grievance Redressal Policy at any time. Any changes shall become effective upon publication on the website or application.
Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts in India.
Contact and Grievance Redressal
For any questions, concerns, or requests relating to this Policy, you may contact us at seva@bharatlabz.com
In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are provided below:
BHARAT LABS NETWORK
5th Floor, Aakriti Business Centre,
Bawadiya Kalan, Bhopal, Madhya Pradesh-462042
Email: seva@bharatlabz.com
Phone: 080-068700121 (6:00 AM to 9:00 PM on working days)