S.No | Cancellation & Refund types | Refund Criteria | Timelines of Refund |
1 | Registration Cancellation Due to Sample Insufficient Quantity | Reversal of the Amount to the Client Account will be Processed in 5 Working Days | 5-7 Working Days |
2 | Registration Cancel due to Sample type & name not Mentioned Correctly on the TRF | Reversal of the amount to the Client account will be processed in 5 Working days | 5-7 Working Days |
3 | Registration cancel due to Patient not given the Required sample for the test requested | Reversal of the amount to the Client account will be processed in 5 Working days | 5-7 Working Days |
4 | Registration cancel due to test History & consent form not Provided with all details by the client or Patient | No Refund in this Case if the Sample is Processed | N/A |
5 | No Cancellation will be processed if any mistake will done from the client side | No refund in this case scenario | N/A |
6 | Excess payment done by customer | Refund of excess amount received by company | Refund will be processed in 15 working days |